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LOGIKonline, the company that developed and sells eActivated, is committed to providing world-class support with a customer-focused approach, and to meeting the needs of our smallest as well as largest users.
In order to balance the needs of different clients the best, we offer levels of service tailored to you. We provide a basic email support package to everyone at no charge, and additional premium support for those who may wish it.

As a general guideline, we suggest taking the following steps, in order, to get the most out of our technical support service:

Enter your question into our knowledge base search engine.
  • We do not ask you to spend any more than 2 minutes reviewing the results returned for your question.  Our system is adaptive and learns the more you use it - which means you are providing a service to the community as well as yourself.
  • Every support request is logged in the knowledge base - this means when ever we help anyone - it helps everyone.
Submit a question to our Technical Support Staff.
  • Submit your question under My Account > New Incident
  • Questions are automatically logged in order of submission
  • Questions automatically appear in forums for community assistance (a link will appear after submitting to see location in forums)

Check status of questions under My Account

  • Ticket numbers can be found here and are required for phone support.
Copyright 2005 LOGIKonline Inc.  eActivated v.3.5.3.2